UK Returns Policy

If you are not completely satisfied please return your order to us within 28 days of receipt in its original, unused condition and with all original tags.

Refunds can take up to 10 business days after the return delivery date, once processed you will recieve an email of confirmation of your refund or exchange.

You can track your return here

How to return for a refund

We offer free UK returns, if you would like to exchange or return your order, please follow the instructions below:

 

1. Ensure your returns form is completed - indicate your reason for return. If exchanging please note your new size or colour. You can find a blank returns form here

2. Both a Royal Mail and DPD label is included in your parcel, please choose just one carrier and attach the label to the outside of your box.

3. Please ensure you keep your proof of postage and tracking details, this is required to track your return. To find out the status of your return please enter your tracking number here

How to return for an exchange

Please Note, we do not process direct exchanges and will refund your orginal order and send through an invoice for your new item.

Don’t worry, we don’t charge shipping as it’s an exchange and we will carry over any discount.

Ensure your returns form is completed - indicate your reason for returns and exchange by noting the item, size and colour you would like.

Your refund for the original order will be processed 10 business days from when this is delivered back.

 

 
Worried it will sell out?
Contact us and order with free delivery before returning to try a new size of colour.

help@cefinn.com | +44 (0)203 327 0580 (Mon - Fri, 09:00 - 18:00 GMT/BST)

Christmas 2022 Shipping Information

DELIVERY INFORMATION

UK Standard Shipping - order by 3pm on the 20th December

UK Express Shipping - order by 3pm on the 22nd December

UK Saturday Shipping - order by 3pm on the 23rd December

Europe Shipping - order by 3pm GMT on the 16th December

Rest of World Shipping - order by 3pm GMT on the 16th December

USA Shipping - order by 3pm GMT on the 16th December

Christmas 2022 Return Information

We have extended our returns policy for Christmas. Returns or exchanges for purchases made between 19th November and 22nd December 2022 will be accepted until 22nd January 2023.
If you have any questions about shipping or returns, please contact help@cefinn.com or refer to our Terms and Conditions.

Let us know!

Please do note any feedback or comments on your returns form, we love to hear your opinons and thoughts on our collections.
 
Booking a collection
We can arrange a free DPD UK collection for orders over £500, please get in touch!
 
Misplaced your label?
You can create and download a new pre paid Royal Mail returns label here

International Returns

If you are not completely satisfied please return your order to us within 28 days of receipt, in its original unused condition and with all original packaging and tags still attached.

Cefinn do not yet offer free returns outside the UK, we can arrange returns labels and collections via DHL for you at the same price as your original outbound shipping.

If you would like this service please contact help@cefinn.com

 

You may return items to us through your own chosen carrier, this must be shipped Delivered Duties Paid (DDP) and include a commerical invoice provided by Cefinn. To obtain this please contact customer services via help@cefinn.com

 

Free Exchanges

We offer free changes, you can exchange for a different colour or size.

28- day returns

Your return time frame begins from when you recieve your parcel.

Any questions regarding your return or exchange, please do get in touch.