Returns

Please note that due to Covid-19 returned packages are being held in quarantine by our warehouse for 2 days before being processed. Thank you in advance for your patience.

If you are not completely satisfied please return your order to us within 28 days of receipt in its original, unused condition and with all original tags.

If you would like to change or return your order, please complete the form on your delivery note included and then follow the instructions below.

Want to exchange?

Tick exchange on your form when returning your order and write what you would like in exchange. Once received our team will refund you and email a link to re-purchase with free delivery.
 
Worried it will sell out? Contact us and order with free delivery before returning.
 
Self-Drop Returns via DPD

Included loose is a DPD label that you can use at any DPD drop shop.

DPD shop finder

 

Self-Drop Returns via Royal Mail

Bottom right of your delivery note is a Royal Mail label that you can use at any post office.

Royal Mail branch finder

Returns via Home Collection

We can organise a return collection for £10 or for free if your order is over £500.

Contact us to organise.

Returns from outside the UK

We can organise your return, including at-home collection, for the price of the original delivery.

If shipping yourself, please contact us for the necessary customs documents.

WHICHEVER WAY YOU SEND YOUR RETURN, PLEASE KEEP THE PROOF OF POSTAGE.
RETURNS TAKE UP TO 7 DAYS TO BE PROCESSED ONCE DELIVERED AND YOU WILL BE EMAILED WHEN REFUNDED

Can we help? Get in touch.

help@cefinn.com | 02033270580 (Mon - Fri, 09:00 - 18:00 GMT/BST)