FAQs
You can log into your account via the ‘Account’ button on the top right corner of our site. You do not need an account with us to place an order. For further help, please contact help@cefinn.com
You will receive an email with confirmation of your order and your order number. Please do check your junk folder if you have not received this.
You can sign up to receive our newsletters by visiting our sign up page.
Once signed up, you will receive your first order discount code via email, please do check your junk folder if you are yet to receive this.
On desktop and tablet you will find the promo code box on the right side of the 'My Details' page at checkout, and on mobile expand your order summary to reveal the promo code box.
Depending on what stage of fulfilment your order is in, we may be able to amend/cancel this, please contact us at help@cefinn.com as quickly as possible.
We occasionally offer the option to pre order some sold out or new styles. The estimated dispatch timeframe will be noted on the product page and at checkout. Payment for pre orders is taken upfront and we will dispatch your item as soon as it becomes available.
Please note, on rare occasions there can be unexpected delays in manufacture or shipping. We will keep you updated with any unforeseen delays.
You can unsubscribe from our marketing emails by clicking the ‘Unsubscribe’ button at the bottom of one of our emails.
Yes, we do! Please follow this link to the gift card page
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Maestro, Diners Club, Discover.
You will be charged immediately on completing your order with us.
All prices are inclusive of VAT. For residents outside the UK VAT will be removed automatically when your shipping country is entered, please note this include taxes and duties in the price.
For international orders, all VAT and duties are included in the price shown. Your order will be sent delivered duties paid via DHL.
For UK deliveries we use DPD.
For international delivers we use DHL
Depending on what stage of fulfilment your order is in, we may be able to amend this, please contact us at help@cefinn.com as quickly as possible.
If we cannot amend this before dispatch, you can change it via the courier when they notify you by text or email that it's on its way.
The courier will contact you via text and email with details on how to track your order. Should you have any problems please contact us at help@cefinn.com
Depending on what stage of fulfilment your order is in, we may be able to amend/cancel this, please contact us at help@cefinn.com as quickly as possible.
We ship worldwide so please visit our EU webstore if you are from European countries, visit the US webstore for USA and Mexico and for rest of world visit our UK webstore.
You can navigate to each store via the dropdown menu on the top left of our site.
If you are not completely satisfied with your order, please return this to us within 210 days of receipt in its original, unused condition and with all original tags.
UK Returns: We offer free returns for UK orders. Click here to start your return process, follow the instructions in the portal and drop off your parcel at your nearest post office.
International Returns: We do not offer free international returns; a return charge will be deducted off your refund. Click here to start your return process, follow the instructions in the portal and drop off your parcel at your nearest DHL drop off point.
Unfortunately, we are unable to process direct exchanges. Please return your order to us for a refund using our portal and contact us at help@cefinn.com so we can send out an invoice for your new item including any discount and free delivery.
Returns outside out 210 days returns timeframe will not be accepted in our return’s portal. If your return is outside this timeframe, please contact help@cefinn.com for further information.
Your refund will be issued to your original payment method within 10 business days of us receiving your parcel. You will be notified when this has been delivered and processed via email.
You can check the status of your return via our portal here
Refunds can take up to 10 business days from being issued to show in your account, this will depend on your bank’s processing time.
WPlease contact us at help@cefinn.com with your order details and photos and we will give advice on the next steps.
Yes of course, please download and complete the form found here
Yes, we have introduced a new returns portal to make returning items as seamless as possible. All returns are tracked, and you will receive email communications throughout your parcel’s journey back to us.
You will find a product specific size guide on each product page, this will show the garment measurement of each individual product. You will be able to compare your own measurements (bust, waist, hips, shoulders and length) to determine which size you fall into.
You can find more details about product fit in the product description. All of our products fit true to size unless otherwise stated, therefore we recommend taking your standard UK size.
For additional help in taking your measurements, please view our size guide help page here.
If your size is out of stock, sign up to our back in stock alerts. Select your out-of-stock size and click the 'email me if back in stock' button, enter your email and you will be notified if this comes back into stock.
We also recommend signing up to our newsletter and you will be kept updated with new arrivals and restocks./p>
You can book a personal styling appointment with us in our West London showroom and our styling consultant will walk you through our newest collection.
You can book an appointment here.
We have partnered with premium personal shopping service Harper Concierge, allowing you to try our latest styles before you purchase without the hassle of returns. Order multiple sizes and styles to try in the comfort of your own home without any obligation to purchase.
You can find our more information on how to use this service here.
YWe would love you to get in touch and let us know any feedback you have! Please contact us at help@cefinn.com
You can find our care instructions for each product displayed on our product pages. These details will also be shown on the care label attached to your garment. Should you have any other questions, please contact help@cefinn.com