Shipping & Returns

Shipping

Cefinn understand that often quick delivery is needed, which is why we provide Express as well as Standard delivery options. All delivery timeframes provided are for your guidance and apply to working days only (excluding Bank Holidays). Whilst we try our best to get your order to you in the specified time, occasionally some things are beyond our control. If there is a delay in receiving your order, please contact us via email at [email protected] and we will endeavour to resolve with the courier as quickly as possible.

If you would like your order to be dispatched on the same day as ordering, then you must do so by 1pm GMT/BST.

Orders are shipped in Cefinn branded boxes, within non-branded post bags.

We currently deliver across the UK and to all countries within the EU, with non-EU deliveries due to be available later this year. Use the table below to track your order, and for more information on pricing, estimated delivery time and service provider.

DESTINATION

NAME

PRICE

DESCRIPTION

TRACK YOUR DELIVERY

UK

UK Standard (2-3 Working Days)

£5

Tracked service, arriving within 2-3 working days.

DPD

UK

UK Express (Next Working Day)

£8

Tracked service, order by midday to receive by end of next business day.

DPD

EU

EU Standard (2-3 Working Days)

£15

Tracked service, arriving within 2-3 working days.

DPD

EU

EU Express (Next Business Day)

£25

Tracked service, order by midday to receive by end of next business day.

DHL

If you have any questions about shipping, please contact [email protected] or refer to our Terms and Conditions.

Returns

If you are not completely satisfied, please return your order to us within 28 days of receipt, in its original unused condition, and with all original packaging and tags still attached.

Cefinn offer free returns for orders delivered in the UK, and for this please use the DPD insert included in your order.

Please check the Terms and Conditions for further information or send questions to [email protected].

Exchanges

All exchanged orders are sent free of additional postage charge. Please note that exchanges can only be made on size or colour. If you would like to exchange for another style, please indicate on the form included with your order and a member of the Cefinn team will be in touch to take payment.

How to Make a Return – UK

  • Remove the DPD return insert included in your order and keep to one side
  • Complete the form indicating what you are returning, the return reason, and if you want an exchange please provide details in the comments/exchange section
  • Include the form in your return order, making sure to seal it securely and to cover all old postage labels
  • Take the return order to your nearest DPD drop-off point with the insert included with the order. You can find your nearest DPD drop-off point by using the DPD Store Locator on their website
  • Hand over the return and DPD label at the drop off point. You will receive a tracking number along with a receipt. Please retain all proof of dispatch as the return order is the customer’s responsibility until received by Cefinn.

Delivery of returns can take up to three working days, and once received by Cefinn a further 48 working hours to be processed.

If you have not received a return confirmation email within this time, please contact us at

[email protected] and we will investigate further.

How to Make a Return – EU

  • Complete the form indicating what you are returning, the return reason, and if you want an exchange please provide details in the comments/exchange section
  • Include the form in your return order, making sure to seal it securely and to cover any old postage labels
  • Send the return order to Cefinn, Studio E, 151 Freston Road, London UK, W10 6TH via a tracked postal service and with proof of postage. Please note that the return order is the customers’ responsibility until it is received back at Cefinn.

Once delivered to Cefinn, returns can take up 48 working hours to be processed. If you have not received a return confirmation within this time, please contact us via [email protected] and we will investigate further.